I have been working in the solar game for some years now. The above poster is entirely correct. Shorting a panels is insignificant to them. The way they work, a dead short actually means they are generating less power through being off their Curve than under full load on it.
Wether the short caused the panel to become faulty or not, either way you were sold a dud and should return it for warranty. Don't touch it, don't give them any opportunity to BS you by telling them it was connected when you got it, just tell them you took it out the box and it was DOA. The only come back they could have is if the thing was shattered and as I presume it's not, they have no option but to replace it.