Hello All:
I dealt directly with Atul Patel at Anand Ent. when I bought my Powerline 16-2. This was very easy, with good communication and it was on board ship in no time at all. Thing was the ship went into the wrong ocean, this was not the fault of Anand. The box was labeled right but the people in Mumbi don't seem to know the dif. between Portland Or. and Portland Maine. It was part my fault, because it should have gone to Boston, the correct port for my area (I don't import so I don't know these things), in any case, I sent an e-mail to Atul and he took care of all problems at no expense to me.
Overall condition of the unit was very good, I found a very small amount of grit (sand?) in the cam covers & that was all. The lifters were a little rough, I touched them up with a toolpost grinder & then the lapping plate. I did the standard governor mod. to make it into a generator, and then ran it. After a few hours, maybe 5, of on and off running, I had the cooling working good, and the Hz. meter holding within 1 1/2 cycles, maybe 2. Then the power went out, she did a very good job, but with the extened run we found that something wasn't right. Black goo running down one header. (See thread about possible cracked head) I sent Mr. Patel some pictures of the scratch & the carbon line on the head gasket. I now have a NEW HEAD coming with gaskets, in the mail, his offering, no arguments, no questions, no problems, I am extremely happy with the company, the service, and the product. My only complaint was the charges that the people in my own country screwed me with, I bet if any one of them farted I ended up paying the laundry bill for his underwear.
I can't say that you would have the same experience, maybe I just have good karma, but overall I have a good feeling about dealing with Anand and Mr. Atul Patel. I've gone over all the writing in their web-site & the book that came with the engine. Nowhere does it mention warranty, however I seem to have one, they came thru with no legal obligation. I call that a good company!!
Rod