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General Discussion / Ordering experiences, Power Anand service, etc
« on: October 18, 2007, 05:02:44 PM »
As some of you know, in the below thread I ordered and subsequently received parts from Power Anand. I thought I'd post my experience for informative purposes, FWIW
http://listerengine.com/smf/index.php?topic=2193.0
This is only the second time that we have gotten parts directly from Power Anand, the first time was when we got an IP in this thread http://listerengine.com/smf/index.php?topic=662.0
The idea was that several of us would go together with our parts orders so as to keep shipping costs down, and it did make a difference. After lots of back and forth emails, getting parts lists straight, getting price quotes, etc, we sent it to Power Anand. They don't do Paypal, (something about his bank doesn't allow it) so money transfers must be done via wire transfer. Couple more hoops to jump through but it does work. Atul was very helpful throughout the whole process.
The time between placing the order and receiving it was considerable (July to October) Atul told me it was due to the high heat affecting the foundry labor, followed by the torrential rains. At one point during our correspondence he stated that he was emailing me from an internet cafe due to no connectivity at his business because of the weather. I heard of the weather conditions from other sources too, so based on that and Atul's word I did not doubt him. Everytime I asked what the latest status was he always replied promptly and courteously
Based on package tracking information http://www.dhl.com/publish/g0/en/eshipping/track.high.html?pageToInclude=RESULTS&type=trackindex&brand=DHL&AWB=3352813052 transit time was approximately a week. For some reason DHL had problems with the address, and delayed the whole thing by a day or two. It stinks of incompetence on their part, because I checked the original shipping label that Atul put on, and it was correct. The whole thing numbered 13 boxes totaling well over 300 pounds, which explains the high air shipping cost.
When I started checking things out I was very surprised and happy to see that Atul had packaged each persons order in seperate boxes, avoiding the need for me to have to sort everything out. I requested an itemized invoice, he sent me one and then also numbered each box according to its location on the invoice, making my job a whole lot easier, it was very much appreciated. When opening our 2 boxes I was amazed to see how well everything was packed, everything was in its OEM box, and each individual, and I repeat, EVERY LAST ONE of those little boxes was labeled with a hand typed label stating its contents, done with a manual typewriter. I do PC and the very rare typewriter repair here at work, and those soft ink-printed impact-transferred characters are unmistakable.
Figuring out who owes what and getting the money in hand was pretty much a breeze, thanks to Atul's detailed and organized invoice, and Paypal. Everyone paid right away upon recieving their Paypal invoices (thanks guys
) I have only one payment arriving by snail mail to take care of yet. I only had to repack one persons order, the rest basically just passed through here. Atul did them all with shrink wrap and banding tape, a very good idea IMHO.
As to the parts quality, I can only speak for our parts, I of course did not look at anyone else's, but ours were all nice and clean, liners had a thin coat of oil on them, nothing was damaged or shoddy, not a trace of rust anywhere. The quality looks to be very good.
================================================================================================
In conclusion, while importing things is still more of a hassle than just getting something in the good ole USA, Atul's minute attention to detail, the effort he put in, and the service he tries to maintain make a world of difference IMO, the difference between him and our negative experiences with Ashmawegh is magnitudes apart. Atul Patel and his company deserve to win.
Also one other thing I noticed too about our friend Atu, when I expressed my appreciation to him after I received everything, he politely declined to take the credit, saying that he'll pass it along to his "associates". He doesn't fool me!!!
I think we can add modesty to his list of character traits.............
For those interested in knowing our shipping/parts were as follows
parts total 838.05
shipping 1150.60
total 1988.65
Would I do another ganged together order? Certainly not in the near future. If/when I need more stuff I would probably look at it as an option. But considering the extremely high price of air shipping I'd probably just order by myself, unless there was a way to make use of a container, where transport costs stay more or less static.....
I think that pretty much sums it up on my part, I would be very interested in finding out how the other guys parts looked when they got them, maybe the rest of you could chime in........
http://listerengine.com/smf/index.php?topic=2193.0
This is only the second time that we have gotten parts directly from Power Anand, the first time was when we got an IP in this thread http://listerengine.com/smf/index.php?topic=662.0
The idea was that several of us would go together with our parts orders so as to keep shipping costs down, and it did make a difference. After lots of back and forth emails, getting parts lists straight, getting price quotes, etc, we sent it to Power Anand. They don't do Paypal, (something about his bank doesn't allow it) so money transfers must be done via wire transfer. Couple more hoops to jump through but it does work. Atul was very helpful throughout the whole process.
The time between placing the order and receiving it was considerable (July to October) Atul told me it was due to the high heat affecting the foundry labor, followed by the torrential rains. At one point during our correspondence he stated that he was emailing me from an internet cafe due to no connectivity at his business because of the weather. I heard of the weather conditions from other sources too, so based on that and Atul's word I did not doubt him. Everytime I asked what the latest status was he always replied promptly and courteously
Based on package tracking information http://www.dhl.com/publish/g0/en/eshipping/track.high.html?pageToInclude=RESULTS&type=trackindex&brand=DHL&AWB=3352813052 transit time was approximately a week. For some reason DHL had problems with the address, and delayed the whole thing by a day or two. It stinks of incompetence on their part, because I checked the original shipping label that Atul put on, and it was correct. The whole thing numbered 13 boxes totaling well over 300 pounds, which explains the high air shipping cost.
When I started checking things out I was very surprised and happy to see that Atul had packaged each persons order in seperate boxes, avoiding the need for me to have to sort everything out. I requested an itemized invoice, he sent me one and then also numbered each box according to its location on the invoice, making my job a whole lot easier, it was very much appreciated. When opening our 2 boxes I was amazed to see how well everything was packed, everything was in its OEM box, and each individual, and I repeat, EVERY LAST ONE of those little boxes was labeled with a hand typed label stating its contents, done with a manual typewriter. I do PC and the very rare typewriter repair here at work, and those soft ink-printed impact-transferred characters are unmistakable.
Figuring out who owes what and getting the money in hand was pretty much a breeze, thanks to Atul's detailed and organized invoice, and Paypal. Everyone paid right away upon recieving their Paypal invoices (thanks guys
) I have only one payment arriving by snail mail to take care of yet. I only had to repack one persons order, the rest basically just passed through here. Atul did them all with shrink wrap and banding tape, a very good idea IMHO.As to the parts quality, I can only speak for our parts, I of course did not look at anyone else's, but ours were all nice and clean, liners had a thin coat of oil on them, nothing was damaged or shoddy, not a trace of rust anywhere. The quality looks to be very good.
================================================================================================
In conclusion, while importing things is still more of a hassle than just getting something in the good ole USA, Atul's minute attention to detail, the effort he put in, and the service he tries to maintain make a world of difference IMO, the difference between him and our negative experiences with Ashmawegh is magnitudes apart. Atul Patel and his company deserve to win.
Also one other thing I noticed too about our friend Atu, when I expressed my appreciation to him after I received everything, he politely declined to take the credit, saying that he'll pass it along to his "associates". He doesn't fool me!!!
I think we can add modesty to his list of character traits............. For those interested in knowing our shipping/parts were as follows
parts total 838.05
shipping 1150.60
total 1988.65
Would I do another ganged together order? Certainly not in the near future. If/when I need more stuff I would probably look at it as an option. But considering the extremely high price of air shipping I'd probably just order by myself, unless there was a way to make use of a container, where transport costs stay more or less static.....
I think that pretty much sums it up on my part, I would be very interested in finding out how the other guys parts looked when they got them, maybe the rest of you could chime in........
I could smell broke down oil, hot metal and what all. The head temp itself measured around 435 degrees Fahrenheit 
and I have no idea how long it was sitting there before I saw it, it was probably hotter when it stopped. The fog itself was caused by the clear injector return line melting and splashing diesel fuel over the head, there was diesel fuel on there boiling like water!