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« on: April 13, 2009, 03:21:14 PM »
Now from Central Maine Diesel.....We have been selling the Anand engines for just over a year and a half. In that time, we have sold 150+ engines and have 30 more in the works for delivery in August. With all of the engines we have sold and with all of the spare parts kits we have sold (about 20 or so), my take is that the spare parts kit is not a neccessity. I have only had to warranty 2 injectors and one fuel line since we have been selling these engines. It is my belief that the injectors were just clogged from particulates and could have been easily cleaned, but we stand behind what we sell and I send out the needed parts upon request. My most common parts leaving here for purchase are gasket sets, idler gears, connecting rod bearings, piston rings, tappet sets, rocker arms and filters. I have sold other parts, but these appear to be the most commonly requested. While there would be a savings in having a complete kit sent out with a new engine (UPS costs "about" $110 for the complete kit, depending on zip code), since the added weight doesn't bump up the price in freight charges too much via common carrier, the added cost of having your money tied up in spare parts that may not be used or not needed for years, to me, is not really worth it when purchasing a new engine. I supply a full parts replacement warranty for one year (and then some), so you would be covered the entire year you own and use your engine. The ones who benefit the most from the spare parts kit are the folks who are doing a rebuild or have major needs. We are in this for the long haul. We work closely with Atul at Anand. They understand the "high expectations" of the US marketplace and that quality engines and parts are what is going to keep them in business. We will not sell a product that we wouldn't own ourselves. This is why we are not selling the 12/1 electric start models (we are sitting on nine of these) until the vibration issue is resolved. If we see that the time will come when parts and engines are no longer going to be available, then we will put out the word and advise. Until then, we will continue to stock a growing and complete parts inventory for our engines. Let me know your needs, and we will do our best to get the parts you need ordered in....Thanks, Phil from CMD